What is your refund policy?

The following is a summary of the refund policy as outlined in our terms and conditions. Refunds will be considered for purchases within the following criteria:

  • The purchaser is within the first 30 days of the purchase of the product.
  • The issue(s) derives from not being able to install the product properly or get the product to perform its basic functions.
  • The purchaser, with access provided by a support product, has attempted to resolve the issue(s) with the product’s support team.
  • No refunds will be granted after the first 30 days of the original purchase whatsoever.
  • Refunds will only be considered for any support product if no support (as deemed by the owner) was given.
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • No refunds will be processed for the any bundled subscriptions (eg. "Everything" or "Developer" bundles").